The Leatherman Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of Leatherman products. This Warranty covers tools purchased for personal use only and does not cover commercial accounts or bulk purchases with the intent to resell repaired or refurbished tools. The warranty lasts for 25 years from the date the user receives the tool.

Rust, oxidation and/or other corrosion is not covered by this warranty. For tips on how to prevent corrosion, please refer to Leatherman’s Tool Maintenance Guidelines.

Qualifying products submitted for warranty will be repaired or replaced at Leatherman’s sole discretion. Retired products, special editions and other limited run products may be substituted during the warranty process for an equivalent product. Repaired tools will be returned to their original functionality, Leatherman will not retain modifications or perform partial repairs.

Aesthetic aspects such as color finishes, imprinting, laser marking, etc. are not covered by this warranty. The process of repairing your tool may impact cosmetic appearance, Leatherman will prioritize proper function and safety during the repair process. 

Leatherman Sharpening applies only to MagnaCut® blades and is offered only on non-serrated portions of the blade edge.  It does not cover chipped or broken knife blades. Finishes, Customization or other personalization may be affected by sharpening. Knife blades will be assessed on a case-by-case basis. At Leatherman’s discretion, we may attempt to sharpen or repair a damaged blade to facilitate sharpening. Defects due to material or manufacturing will be repaired or replaced. Defects due to abuse or unreasonable use will not be serviced and will be returned to the customer.

Leatherman Garage products are limited-run products and are not covered by the replacement portion of our standard 25-year warranty on full-size tools. We will still attempt to repair any Garage tools submitted for repair. If a repair can't be made, we will offer a store credit of the full purchase value.

This warranty covers products purchased through an authorized dealer and proof of purchase from an authorized dealer may be required.

This warranty does not cover accessories (Exception: Adapt Kit, and Ratchet Driver are covered by a 2-year warranty) or Sheaths.

Leatherman apparel and soft goods are not covered by our 25-year warranty.

Be sure to choose an insured and trackable delivery service as Leatherman is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

Leatherman Tool Group, Inc. no longer handles Ledlenser warranty requests. Please direct all Ledlenser warranty requests to: www.ledlenserusa.com/pages/service-warranty

1) SUBMIT YOUR FORM

Complete the warranty form above.

2) SEND US YOUR PRODUCT

After submitting the form, check your email for a packing slip. Please print and include it with your Leatherman when you send it in.

Use an insured and trackable delivery service to ship your product to us. More instructions will be provided on the packing slip you receive.

3) REPAIRED OR REPLACED

We’ll ship it back to you when it’s repaired. If we can’t repair it, we’ll replace it with a comparable refurbished model, unless you’ve specified otherwise in your form.

Package your tool securely in a small cardboard box or bubble mailer.  Be sure to include the Warranty Submission Form with your address, contact info and case number.  Your Warranty Submission Form does not function as postage. Ship your tool to the address shown on the submission form with your preferred shipping company. 

Note: USPS parcels may experience several additional days between your delivery confirmation and your case being received by our warranty team.

Leatherman covers the cost of shipping your tool back to you.

Once Leatherman has your tool, you’ll receive a confirmation email when it’s checked in.  Sometimes there is a delay between your shipping confirmation and our check-in confirmation, depending on case load and season. Please give us 7 business days to assess and process your case.  You will receive a shipping notification email with tracking information when your case is complete. 

Check the “Sentimental” box on the Warranty Submission Form.  This makes sure that we repair the tool and retain any clearly identifiable personalized features or markings.  If we cannot repair the tool, or retain clearly identifiable personalized features or markings, we will contact you for instructions.  If you have non-obvious features that you want to protect, please be as specific as possible when submitting your case.  Please note that Leatherman cannot perform partial repairs, any tool that cannot be repaired to full functionality due to a sentimental feature will be returned unrepaired. 

Sentimental means that your unique tool has special value to you, and that you do not want it exchanged. Select “Sentimental” if any of the following are true:

1. Your tool has special value to you, and should not be replaced (heirloom, gift, or personal connection)
2. Your tool has engraving, customization or other identifying traits that you want to retain.
3. Your tool is a retired model and you do not want it substituted for a different model if a repair can’t be made. 

Please note that selecting “Sentimental” may add processing time to your case.  Leatherman will attempt to repair your Sentimental tool without impacting clearly identifiable parts and components that distinguish your tool. Components, pins, screws, springs, etc. may be replaced if they are not clearly part of what makes your tool special. Help us by making clear notes in your case submission form. If repair cannot be made without removing sentimental aspects of the tool, the customer will be contacted by Customer Service to clarify options to resolve the case. Leatherman will not partially repair tools to retain sentimental features. In the process of repair, we often find worn or broken components that the user may not have noticed. Repaired tools will fully meet Leatherman’s factory specifications for safety and functionality before being returned to the customer. If the customer declines repair over sentimental issue it will be returned unrepaired. 

Some customers do have a sentimental attachment to their tool. We regret that we are unable to send you both a replacement tool and your original tool. Leatherman will also not return individual components after a repair. 

Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.

Imprinting, engraving, and customization are not covered by the warranty. 

If we cannot repair your retired tool, your tool will be substituted for an available product that matches your tool's features and original value.

If Leatherman cannot repair your retired tool, we attempt to best match your tool with a currently available alternative.  If you are concerned about your options, please contact customer service or mark your case “Sentimental”.

Sheaths and Accessories (except Ratchet Driver and Adapt Kit) are not covered by the warranty.  We offer a range of sheath models: https://www.leatherman.com/collections/sheaths-carry

Normal wear and tear is not covered by the warranty. Fading, Scratches, Scuffs, Stains, Chipping, etc. are considered normal use and are not covered.

Leatherman will attempt to repair your tool with matching colors if possible. If color is very important to you, be sure to select “Sentimental” and describe your preferences. We may substitute a component for another color if we cannot find a suitable solution in the same color. We will attempt to retain customization as much as possible, but we will prioritize safety and functionality over customization. Leatherman cannot re-engrave customization on warrantied tools.

Routine maintenance and sharpening is not covered by the warranty. Please refer to our Maintenance Guide to keep your tool properly maintained.

Products with Magnacut® Steel blades are eligible to be sharpened at no cost. See Sharpening Service for details. Please note that this service does not cover damage to the blades due to abuse or unreasonable use. 

Please securely package your knife in a durable cardboard box with the knife installed in its sheath. If the sheath isn’t available, consider double boxing the knife and securing the blade and edge with cardboard in a manner that prevents the knife from cutting through the outer box.  Leatherman is not responsible for improperly packaged knives that fail to reach our facility.  Please take extra care and caution when packaging your Leatherman knives.

Please write your name, address (where you want your tool returned to), email address (for case updates) and phone number along with your warranty case number (example: WR1234567) to ensure that we can link your tool to your case correctly. 

Unfortunately, we cannot facilitate tool upgrades or accept payments to cover the price difference for the tool. 

Most Leatherman tools with scissors require the spring to be locked in place to spring open.  This may require a push at the tip to energize the scissor spring.